At Moiswell, we are dedicated to providing our customers with high-quality products and excellent customer service. We offer a 30-day return and exchange policy, along with a 2-year full warranty and 5-year limited warranty on the refrigerant system. Please refer to our return policy for more details. In addition, our customer service team is always ready to assist you with any questions or concerns you may have.

We ship from our US-based warehouse. Our US-based warehouse typically processes orders within 2 days, and we strive to ensure that your order arrives within 5-7 business days.

Moiswell provides free standard shipping for orders within the contiguous United States. However, we regret to inform you that shipping to Hawaii, Alaska, and Puerto Rico is currently unavailable.

To cancel an order, please contact customer service at service@moiswell.com before 10:00 PM PST on the day of your order.

If you need to update your shipping address, please reach out to our customer service team at service@moiswell.com before 10:00 PM PST on the day you place your order, and provide the updated shipping address. We will do our best to update the shipping address before arranging shipment.

If your product is damaged upon arrival, please contact our customer service team at service@moiswell.com immediately to initiate an exchange or refund. To expedite the process, please provide a video or photo of the damaged product along with your request.

If you encounter any issues with your dehumidifier, please first check for common issues such as incorrect plug connections, clogged air filters, or operating temperature range. If the problem persists, please reach out to our customer service team at service@moiswell.com with a video or photo of the issue. Our team is always available and eager to assist you.

We are committed to your satisfaction. As such, we offer a 30-day money back guarantee. Please see our return policy for details.

We currently accept a range of convenient payment methods, including PayPal, Visa, Mastercard, Discover, and American Express. If you encounter any issues during checkout, please don't hesitate to contact our customer service team at service@moiswell.com

You can easily access the Owner's Manual for your specific model on our User Manuals page. Simply navigate to the User Manuals page and download the manual for your model as needed.